Return & Cancellation:

Dollar Industries Ltd. is dedicated to providing complete customer satisfaction by offering high-quality products and services. We are committed to keeping our customers happy and our return policies are designed with the customer in mind. Although it is never ideal to have to return a product for refund or replacement, we have made the process as easy as possible to assist you.

Return policies

This is the return policy for Dollar Industries Ltd, who operates the website www.dollarshoppe.in. The company is committed to providing customer satisfaction and has a customer-friendly return policy. In case of a problem with a product, customers are instructed to first email ecommerce@dollarglobal.in. Only products purchased from www.dollarshoppe.in can be returned and customers must contact the company within 24 hours of receiving a damaged or defective product. Return of innerwear items, namely brief, trunk, vest, panty, camisole and thermal is strictly not applicable under this policy. However, if the customer receives a product other than the one ordered (different colour or size), then the issue needs to be raised within 24 hours via email (attaching product opening video and images of the incorrect product). In such cases, we will arrange a pickup of the wrong product through our courier partner within 24-48 hours.

Return of outerwear items (other than brief, trunk, vest, panty, camisole and thermal) due to unsatisfied quality and colour issue need to be raised within 24 hours of receiving the product. If approved, the same needs to be returned back to us by the customer to our address. The company will examine the returned products and take action to prevent similar problems from occurring. The refunded amount will be only for the item and not the shipping amount. Customers should also return the product in its original condition and packaging along with a copy of the original invoice.

Please note: Innerwear units will be delivered in assorted colours. For, outerwear units, we will try our best to deliver the exact unit ordered keeping the base colour same (with a different colour lining as per availability).

Refund policies

This is a statement regarding the refund policy for Dollar Industries Ltd, who operates the website www.dollarshoppe.in. The company states that purchased products are normally not refundable, but if there are issues such as manufacturing defects or damages, or if the wrong product was received, customers can contact the company by emailing ecommerce@dollarglobal.in with their order number and product details. Refunds will only be issued if the company is responsible for the problem. If the damage to the product is from the customer's end, the company will not be responsible for providing a refund. The company will initiate the refund within 7 business days of receiving the product back, and the refund amount will be credited back according to the customer's bank's guidelines.

Cancel an Order

To cancel an order, contact ecommerce@dollarglobal.in as soon as possible. If the order is eligible for cancellation, the refund will take 7-10 working days to process, depending on the payment gateway. The refunded amount will be returned in the same mode of payment (e.g. if you paid by credit card, the refund will be returned to the same credit card).

Please note: In such cases, the company will typically request the customer’s bank details and will refund the amount to the corresponding account.

Color and Description Disclaimer

At www.dollarshoppe.in, we strive to present all products on our website as accurately as possible. However, there may be some minimal variations in color, style, and texture compared to the actual product. These variations should not be considered as faulty and are a normal practice. The color of the product may also appear differently under different lighting conditions, weather, or the monitor or camera used to take the images. We ask that customers keep these factors in mind before placing their order.